COMMUNICATION WITH OUR PATIENTS
We want to get better at communicating with our patients.
We want to make sure you can read and understand the information we send you.
If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
- We want to know if you need information in braille, large print or easy read.
- We want to know if you need a British Sign Language interpreter or advocate.
- We want to know if we can support you to lip-read or use a hearing aid or communication tool.
Please tell the receptionist if you need information in a different format or communication support.
The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.
This applies to patients and their carers who have information and / or communication needs relating to a disability, impairment or sensory loss. It also applies to parents and carers of patients / service users who have such information and / or communication needs, where appropriate.
Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing and / or visual loss, people who are deaf blind and people with a learning disability. However, this list is not exhaustive.
If you feel that this applies to you or someone in your care please complete the attached form and hand it in at the surgery or collect a form from surgery if you wish. Accessible Information Patient Form
Our surgery is fully accessible for disabled patients.
If you need wheelchair access please use the main entrance at the front of the building. Alternatively, you can use the staff entrance from the car park which is at the rear of the building.
If you need any help accessing the building or using the facilities, please ask a member of staff on reception who will be happy to help you.
We have fully compliant facilities, including disabled toilets and inductions loops. Please ask our reception staff further details or contact us for any queries you may have.